19 September 2013
RIP Clarisonic Mia
I'm dedicating this post to my Clarisonic Mia, which has unfortunately died at a young age of 2 years (rounding up...). I bought my Mia sometime in October-November 2011, when I was taken to L.A. for my 21st birthday by my fiance.
It's been a sad week, as I didn't realize she died till about 3-4 days later when she wouldn't start up even after charging for 3 days straight. She had a solid green/yellow light when "charging", which usually means she's fully charged. I sent a tweet to Clarisonic about this, and they gave me an Australian number to call and told me to keep them informed (which I did... more on that later). I called up the number, and was told that she can't be fixed. The guy on the phone said that it sounds like the battery has gone cactus and it can't be fixed. The only solution is to get a new one. I asked if Clarisonic had a recycling program and was told they had none, which I think is quite sad and a waste. I also asked how long do Clarisonic Mias normally last, and he couldn't give me an answer. The last question I asked him was if he knew what kind of battery Clarisonic Mias use, as my fiance aka Mr Fix-It, wanted a go at reviving my Mia. The guy said that once the Clarisonic Mia is taken apart, the waterproof seal will be broken and it can't be used in the shower, which I think is such a waste.
I then sent a tweet to Clarisonic (this was about 2 days ago now) telling them that Clarisonic Australia can't help, as expected (from the last time I contacted them about 6-10 months ago, as I noticed my Mia hasn't been lasting as long. It normally lasts 7-14 uses, but it was lasting about 1-5 uses before charging was required) and have yet to hear from them.
I'm thankful that I purchased my Clarisonic Aria before I learnt how long a Clarisonic Mia lasts (at least how long mine last) and the lack of support there is to replace the battery, because I'm not entirely sure if I'll be repurchasing one for a while. I think it's quite sad and annoying that there are no options to fix a Clarisonic Mia or even a recycling program of some sort.
Now that I'm done ranting about how environmentally unfriendly Clarisonic is (not to mention stupidly expensive for a product that barely lasted two years, bearing in mind that I haven't been using it everyday since getting the Aria)... RIP Clarisonic Mia. You will be missed.
EDIT: 20/09/13 -
Clarisonic replied to my tweet - "Like any electronic device, the life may vary. We've seen Mias lasting from 1.5-3 years."
To which I've replied - "that's quite a short life, considering the price. Plus there's no way of changing the battery, which is such a waste."
Clarisonic then said "Thank you for your feedback, we will be sure to pass it to our team."