19 September 2013

RIP Clarisonic Mia


I'm dedicating this post to my Clarisonic Mia, which has unfortunately died at a young age of 2 years (rounding up...). I bought my Mia sometime in October-November 2011, when I was taken to L.A. for my 21st birthday by my fiance.


It's been a sad week, as I didn't realize she died till about 3-4 days later when she wouldn't start up even after charging for 3 days straight. She had a solid green/yellow light when "charging", which usually means she's fully charged. I sent a tweet to Clarisonic about this, and they gave me an Australian number to call and told me to keep them informed (which I did... more on that later). I called up the number, and was told that she can't be fixed. The guy on the phone said that it sounds like the battery has gone cactus and it can't be fixed. The only solution is to get a new one. I asked if Clarisonic had a recycling program and was told they had none, which I think is quite sad and a waste. I also asked how long do Clarisonic Mias normally last, and he couldn't give me an answer. The last question I asked him was if he knew what kind of battery Clarisonic Mias use, as my fiance aka Mr Fix-It, wanted a go at reviving my Mia. The guy said that once the Clarisonic Mia is taken apart, the waterproof seal will be broken and it can't be used in the shower, which I think is such a waste.

I then sent a tweet to Clarisonic (this was about 2 days ago now) telling them that Clarisonic Australia can't help, as expected (from the last time I contacted them about 6-10 months ago, as I noticed my Mia hasn't been lasting as long. It normally lasts 7-14 uses, but it was lasting about 1-5 uses before charging was required) and have yet to hear from them.

I'm thankful that I purchased my Clarisonic Aria before I learnt how long a Clarisonic Mia lasts (at least how long mine last) and the lack of support there is to replace the battery, because I'm not entirely sure if I'll be repurchasing one for a while. I think it's quite sad and annoying that there are no options to fix a Clarisonic Mia or even a recycling program of some sort.

Now that I'm done ranting about how environmentally unfriendly Clarisonic is (not to mention stupidly expensive for a product that barely lasted two years, bearing in mind that I haven't been using it everyday since getting the Aria)... RIP Clarisonic Mia. You will be missed.

EDIT: 20/09/13 -
Clarisonic replied to my tweet - "Like any electronic device, the life may vary. We've seen Mias lasting from 1.5-3 years."

To which I've replied - "that's quite a short life, considering the price. Plus there's no way of changing the battery, which is such a waste."

Clarisonic then said "Thank you for your feedback, we will be sure to pass it to our team."

28 comments:

  1. Oh that completely sucks :( I have a Mia, and I'm so attached to it... were there any signs before it broke or was it sudden?

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    1. The only sign was having to charge more frequently. I normally use it till it dies before charging, and towards the end it lasted a max of 3 uses before it required a full day's worth of charge.

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  2. THIS HAS HAPPENED TO ME!!

    Mine kept turning itself on in the middle of the night too, now it doesn't work at all :(

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    1. THE HORROR! The Fiance's going to try take it apart and fix it! It's such a waste otherwise :(

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  3. They should have a program to take them back so they can open it, repair it and then reseal it. Big waste and unsustainable indeed.

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    1. That's exactly what I reckon they should have too!

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  4. Ohh what a shame. And it's crazy that for something that is quite expensive, it didn't last long.

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    1. It will definitely make me think twice before purchasing another Clarisonic. I'll probably also think twice before recommending it to someone.

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  5. I hate it when the customer service is bad, makes the situation so much worse. I agree that it's really expensive and unattractive to not be able to replace the battery or at least get it fixed!

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  6. Yeesh. I've had friends whose have died under a year. I'm kind of glad I didn't buy one for myself :S I would have been so mad.

    Beauty Challenged

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  7. Thanks for great review .. Thats sad to hear that it died so early :(

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  8. That is so sad they should have way better customer service
    and a recycling program in this day in time.

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  9. Oh that's too bad! But "she" served you right for almost two years!

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  10. Same here as my wife mia 2 expired. I cut it opened along the what looks like to be where it could open. What I found are 2 wimpy AA rechargeable batteries at 1200mAh. I replaced them with off the shelf 2400mAh AA rechargeable batteries and it works like a champ. I installed some screws so that it can be reopened when needed to replace the batteries. Finally caulking insures a waterproof seal.

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    1. You should do a tutorial on Youtube.

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    2. Mine broke today, so I found this blog post when I googled looking for a solution. I'm appalled that the company is just fine with these devices dying after such a short life span. Thank you, for the suggestion about the rechargeables --I'm going to crack mine open tomorrow!

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  11. My wife's clarisonic pro died yesterday. It was a result of a set a batteries that would no longer hold a charge. That happens with rechargables. With no available option of sending it back for new batteries it was a throw-away with a replacement cost of $250. Not acceptable. I disassembled it! Not an easy task since it is essentially glued together. When taken apart there are two NMH batteries that are soldered in. I replace them and regued the unit back together. It now has another 3-5 years of life. with a sharp object to break the glue seal and some soldering experience it can be fixed.

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    1. Thanks for sharing Frank. I think the issue of replacing the batteries is that you risk the device being no longer waterproof. But I'm glad to hear that someone has successfully managed to change the batteries!

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  12. I just fixed my wife's clarisonic plus, after she dropped it and made the magnet misplaced. Thanks to Frank and Ae Luke posts that encourage me to pry open it. Inside, there is nothing special, just some $10 of electronic stuff. and to finish it, I glue gun the whole edges to make it waterproof once more.

    There are reasons that their customer service do not want you to open it. it's a cheap stuff being sealed and being sold at $200+ in the name of beauty. They are design to be sealed so you wouldn't know and would not feel ripped. that's just great business strategy.

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  13. Thanks for your posts.

    I dropped my Clarisonic Mia 2 and, while it did not break, it was so slow that it hardly felt like it was oscillating any longer.

    I pried it open using a Stanley knife and a screwdriver. It wasn't difficult but time consuming.

    I was going to replace the rechargeable batteries but just having a little look and play with it, it seems that the batteries might have lost contact. It is back to full operation.

    I've super glued it back up and I'll see how I go.

    As far as I'm concerned, the alternative would have been to throw it out and replace it so if I get more use out of it, great.

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  14. Bridget-I have the same magnet issue but I am not sure how they are supposed to be in there. Side by side, on top of each other, etc. There are only two little ones, right? I appreciate the feedback!

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  15. I will never buy again, mine died in less than an year and I called customer service and they weren't helpful at all, on top of it, when I posted on fb, no one even reached out to me, and I noticed the commended on posts before and after mine, but never bothered to comment on mine. Never buying again, truly a waste of 100 bucks

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  16. Hi Miss Abigail,
    Sad to hear your Clarisonic Mia story. I wish the guy answered your question about how long does a typical Clarisonic Mia last because I’m interested with the answer too.
    xo,
    ~Pauline @ http://www.kallony.com.ph/brand/clarisonic

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  17. Just FYI, if you don't charge your clarisonic for a month or more the battery can lose it's ability to charge. So remember to keep it topped up. Glad to hear others have had sucess with prying it open. Personally I've never used mine in the shower !! But I'm sure, as has been said, superglue or glue gun around the edge would keep it watertight even if it doesnt look pretty!

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  18. Different products have different charging instructions. Clarisonic recommends keeping this on the charger when not in use.

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  19. Had similar experience. Had only used large unit a few times, stopped using it, then tried to charge it. It didn't work anymore for such an expensive item. I emailed & called customer service and unit was past 2 yr warranty period per serial number. However, they offered me a 25% discount to buy another one. I would not want to waste a few hundred more dollars on a unit that doesn't last more than 2 yrs. That is ridiculous. I never would have bought it if I had expected it would only last 2 yrs. I bought mine on QVC and I believed it was an investment in good care. An investment lasts longer than 2 yrs. The product worked very well,, skin care products worked better but I believe less expensive items would also work and I will not buy Clarisonic again.

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  20. Opened mine up...mold in there...so it was not waterproof after all...pc of junk...lasted 2 mos...will keep all receipts from now on!!!!!

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  21. I'm going to have to replace the battery for my girl soon, too. From looking on the web, I think it'll just take Ni-MH rechargeable batteries. I won't do it until I really have to, but I'm thinking you can reseal it with the same glue you use to seal PVC pipe in waste plumbing. I'm thinking get a good bit on there and then cut any extra off the outside afterward...

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