22 November 2013

Pissed off at the world... - Part II

This is another rave post aka long, wordy one. This time I'm annoyed at a company called Ozsale. Ozsale is a website that has a whole heap of sales events that run for a few days. They claim here that "Estimated delivery times will be indicated within each specific sale according to the dispatch location and are typically between 7 - 21 days", which I have absolutely no problems with.

However, having to wait ONE month (or 32 days to be exact) for them to DISPATCH my order is simply just ridiculous.


It's two weeks in, and I'm STILL waiting for my Essie polishes to appear in my PO Box. According to the tracking link, it's umm... somewhere?

It should have AT LEAST reached Australian shores by now... shouldn't it? I mean it's the 21st century, and there are things called planes? It's a 14 hour flight from LA to Sydney, so I think it's safe to assume that it shouldn't take over two weeks to find it's way from LA to Australia.

To further fuel my annoyance/disgust, Ozsale has cancelled ANOTHER one of my orders. Please note that I have paid for all my orders via paypal, which means that a refund should be instantaneous. 
My Pumpkin Patch order was apparently "refunded" on the 19th of November 2013. However, I have not seen a refund in my paypal account.

I have sent a message to Ozsale, expressing my disgust and impatience. 

This is what I wrote on the 4th of November 2013 regarding the Essie order:
"Regarding Order 9170651. The estimated delivery is: 22/10/13 - 29/10/13, and the stock arrived on 29 Oct. I know you guys are busy but why is it taking so long for this order to be packed and sent?"

They replied with:
"Hi Abigail,
Thank you for your contact message!
I apologise for the delay in the delivery of your order.
I have spoken to our logistics team and they noted that they are currently packing all orders from this sales event at our US warehouse! Depending on the size of the sale this potentially can take a few days.
The reason for the delay is the delay of the delivery of the stocks from our brand partner due to the huge number of orders.
Once your order has been dispatched the link to your tracking details will appear next to your order in My Account, My Orders.
Please allow up to 10 business days for your tracking number to become active once dispatched.
As a thank you for your patience, I've placed a $10 store credit onto your OZSALE account today.
Happy shopping!
Krishna"

Thanks for the $10 store credit, but what makes you think that I'd want to spend anymore money on sales events at Ozsale when you are taking so bloody long fulfilling orders?! Also, fair enough it can "potentially take a few days" to pack all orders from this sales event, but to take SIX days? How many staff do you have? Two?

On the 21st November, I was well and truly annoyed, and this is what I wrote:
"This is just getting ridiculous. The tracking link still says the same thing as it did two weeks ago! It's been 6.5 weeks since I placed an order. Not happy at all! Furthermore, one of my orders (10191571) was cancelled on the 19th of November, and I have yet to receive my money. It was paid via paypal, so I should be getting a refund instantly. This is so infuriating, I think I will be ranting about Ozsale on my blog"

They replied with:
"Hi Abigail,
Thanks for your contact message!
Your order was dispatched from our warehouse on 22/10/2013 with our postal partners.
It is extremely rare that they lose parcels but in this case it is clear an inquiry is warranted to locate your parcel.
Today I have lodged an inquiry with our courier for the consignment number JMV9170826. 
This process is out of our hands now and we expect to take up to 3 business days to complete. The case investigator will be in touch with us within this time frame with an update.
As soon as I hear from them I will be in contact with you!
While it is out of our hands we will make sure you are satisfied with any outcome at the completion this short investigation.
Happy shopping! 
Saragunes"

I'm frankly quite confused here. According to the website and the tracking link, the order was dispatched on the 7th of November. Not sure where Saragunes got "22/10/2013" from. 

Also, where the hell is my money from the pumpkin patch order that you cancelled?!

I really cannot think of words to describe Ozsale right now, as "incompetent" and "infuriating" does not even come close. 

Despite having a few orders that went through smoothly, I do NOT recommend Ozsale at all because when something goes wrong, it goes REALLY wrong. I advise that you stay away unless you want premature gray hair.

15 comments:

  1. I am having the same problem with my Essie order. I haven't contacted them about it though as they are so useless. I am starting to think the order is coming by boat and that would explain why it is taking so long.

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    1. Either that or they've put our polishes in a glass bottle with our address stuck on it and have thrown the bottles in the sea and crossed their fingers that the bottles will make its way to Australia. It kind of sounds like something Auspost would do actually....

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  2. Yes, I have stopped subscribing to them after some glass things broken during transit and they (or company they deal with) didn't put any protection around it!

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    1. How rude! I hope you've complained! They need to re-train their logistics/packing team!

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  3. Ugh hate that! I've heard a lot of complaints about ozsale that they take ages to ship out orders etc. :(

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    1. They do although DAMN their sales! There are some bargains to be had, it just depends on whether you want them now or ... 10 years later.

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  4. Definitely NEVER buying from Ozsale after reading about your experience. Thanks for sharing and warning us lovely. I hate when companies just take your money and take forever to fulfill their part of the deal

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    1. They finally refunded my money for both Essie and Pumpkin Patch. Will have to do a new blog post about this.

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  5. Very rarely I believe does Nail Polish get carried by air as it is a dangerous item, judging by the 'voyage' part of your tracking I would guess maybe they've neglected to say it's gone by sea mail (and take a lovely 2-3 months)? But that service is just terrible...

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    1. Don't get me started on nail polish and air travel. If it's ok to put nail polish in your luggage when travelling, then why the bloody hell can't I post them?! It's not like they're going to combust mid-air. Bunch of pussies!

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  6. Dodgy! Your Paypal refund should have been instantaneous! I haven't purchased anything off them for a while, think I'll be avoiding them in the future! Good luck mate :)

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    1. Thanks Loz! I got my money back for both the Essie order and the Pumpkin Patch one!

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  7. I had one shitty experience with Ozsale probably 2 years ago and haven't shopped there since. I waited a month for a face mask and the one they sent me was in some really old dodgy packaging which meant the product was old and not the same. I wrote to them about it and they just told me it was the same thing even though it clearly wasn't. Ozsale is such a load of bullshit.

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    1. That is so dodgy! Did you end up using the mask?

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  8. I too placed an order with ozsale during their Essie sale and I haven't received my order yet. I have placed two pervious orders with ozsale and both arrived damaged. No happy at all.

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