This review of Lush January's new releases is a late one. If you follow me on Instagram or Facebook, you may have seen my post where I was disappointed to have received a product (Breath of Fresh Air Toner) from Lush's boxing day sale with exactly 6 months expiry on the date that I received my parcel, considering it was made 8 months ago. I was disappointed that nowhere on the Lush website stated that the products sold in the sale had such a short shelf life date (in comparison to the total shelf life). I did call Lush, and I wasn't impressed with the lady on the other line, as she kept contradicting herself - I asked her what a reasonable shelf life was for a product, and she said products are sold within 6 months of being made. She also acknowledged that the toner I received did was sold 8 months after it was made, but that was why it is in the sale. I realised that we were just going around in circles, and both her and myself were getting too frustrated so I ended the call there, took it up on Instagram and Facebook and wanted to see if I was being unreasonable. I was relieved to learn that I'm not the only one who was unaware of the short expiries on Lush sale items.
I then wrote to Lush, and was again disappointed that it took them over 4 weeks to respond to my email. The excuse given was...
"As I’m sure you can imagine, this is an incredibly busy time of year for us with a peak level of enquiries from our customers, however this doesn’t mean that your experience isn’t a priority for us and we truly regret that this is the first opportunity we have had to reply to your email."
However, I am happy with the rest of response...
"I am sorry to hear that you are disappointed with your recent purchase of our Breath of Fresh Air and the shelf life remaining on this product.
The reason we choose to have a Boxing Day sale is for the purpose of ‘Keeping it Fresh’ and to ensure that when the new year begins the stock we have on hand is as fresh as possible.
While generally it is our policy to only sell products made within the past 6 months, throughout our sale this does not apply as products are being sold for such a wonderful price!
I am really sorry if this was not communicated clearly at the time of the sale and for any inconvenience and confusion this may have caused.
I will be passing on your feedback so that for future sales we can make sure that this is properly communicated and to avoid further disappointment.
If it is getting close to the expiry date in July and you feel as though there is no way you will be able to get through the bottle please let me know and I will happily organise for a fresh Breath of Fresh Air to be sent to you.
Thank you for taking the time to share this with us! We really appreciate your feedback and will use it to better ourselves and make sure that this does not happen again!
I apologise again for the delay in getting back to you and for any inconvenience this may have caused.
If you have any questions or feedback, please do not hesitate to get in touch with us!
I hope you have a fantastic day and enjoy your LUSH goodies!"
I would be really interested in seeing if they do put some sort of a warning on their next Boxing Day sale.
Now that I've gotten a response, I feel like I can now commence raving about their new-ish releases from January that I have been trialling over the past month and a half (although, I haven't been using all of them).
|L-R: Mangnificent Soap; Parsley Porridge Soap|
Mangnificent Soap - $6.95 per 100g
I didn't really use this soap much. I used a butter knife to cut about a bit off, as I'm a shower gel kind of gal but I wanted to give this a go anyway. It lasted about 5 washes. I do love the smell of this soap. It's has a fruity scent - in particular, mango with a hint of mandarin. I have noticed that with bar soaps, my skin feels squeaky clean after use. This is no different, however, my skin does not feel dry, which is excellent!
Parsley Porridge Soap - $6.95 per 100g
The Parsley Porridge soap is an antibacterial soap that can be used for both the body and face. It contains thyme and tea tree oil with fine milled porridge oats for a deep cleanse by aiding in the removal of dry and dead skin. It also contains aloe gel to cool and revive the skin. Similar to the Mangnificent soap, my skin does feel squeaky clean after use. I normally associate squeaky clean skin with skin that has been stripped of its natural oils. However, my skin does not feel dry at all. I am also pleased that my husband has also been using this soap, as he normally uses water and a face washer cloth to wash his face.
|L-R: Zest Medium to Strong Hold Hair Gelly; African Paradise Body Conditioner; D'Fluff Strawberry Shaving Soap|
Zest Medium to Strong Hold Hair Gelly - $18.95 for 100g
This is a product that I haven't used, as I don't normally use hair gels. I did however pop the gelly out for a quick play (gosh, that sounded dirty), as I was so intrigued by the instructions to "Tap it out and rub it in your hands to lightly coat. Pop the jelly back in the pot and smooth your palms over your hair to create your desired style." It has such an interesting texture!
The husband has used it once or twice and seems to find it ok, as I haven't heard any complaints.
African Paradise Body Conditioner - $37.50 for 245g
I really enjoyed using this body conditioner! The African Paradise Body Conditioner contains a heap of conditioning ingredients from Africa such as shea butter, moringa oil, fresh aloe vera, and ylang ylang. It does leave a oily-type coat on the skin once washed off, but it didn't really bother me. It also smells great!
D'Fluff Strawberry Shaving Soap - $9.95 for 100g or $18.50 for 250g
I only used this shaving soap once on my knuckles/fingers, as I have lasered all my unwanted hair off (besides my knuckles/fingers). I was so amazed at how silky smooth my fingers felt after that it nearly made me regret lasering my hair off, as I would've loved to see how silky smooth my skin could get! I believe my husband has also used this a few times with no complaints!